Last updated June 20, 2026
These Terms of Service (“Terms”) are a binding agreement between you and Provindex LLC (“Provindex,” “we,” “us,” or “our”) governing your access to and use of Provindex and its related websites, features, and services (the “Service”). By creating an account or using the Service, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.
These Terms contain a binding arbitration agreement and a class-action waiver in the “Dispute resolution & arbitration” section. They affect your legal rights. Please read them carefully.
You must be at least 18 years old to use the Service. If you use the Service on behalf of an organization, you represent that you are authorized to bind that organization to these Terms, and “you” refers to both you and that organization.
Provindex is a business tool that lets you search a directory of healthcare providers built from public federal data, monitor the Medicare enrollment and related status of providers you select, and receive alerts when that status changes. We may add, modify, or discontinue features of the Service at any time.
You agree to provide accurate information when you register and to keep it current. You are responsible for safeguarding your account and for all activity that occurs under it. Notify us promptly at support@provindex.com if you suspect unauthorized use of your account.
The Service supports shared organization accounts. If you create or administer an organization, you control its membership, roles, and data, and you are responsible for your members’ use of the Service and for ensuring they comply with these Terms. Administrators may add or remove members, manage roles, and access content within the organization. The number of team seats and monitored providers available to you depends on your plan.
You agree not to:
The provider information in the Service — including names, identifiers, addresses, taxonomies, and Medicare enrollment, ordering/referring, and deactivation status — is derived from public data published by the U.S. government (including CMS NPPES and PECOS files) and is provided to you on an “as is” basis. Government data is updated periodically and may be incomplete, inaccurate, delayed, or out of date, and our copy may not reflect the most current government records at any given moment.
You are solely responsible for independently verifying provider enrollment and eligibility directly with CMS, Medicare, or the applicable authoritative source before making any billing, claims, credentialing, contracting, employment, or other decision. The Service is a convenience and monitoring tool — not an authoritative source of truth, and not a substitute for verifying information at its source. We do not guarantee that an alert will be sent, received, or timely, and you should not rely on the presence or absence of an alert as confirmation of any provider’s status.
Provindex is not affiliated with, endorsed by, or sponsored by CMS, Medicare, the U.S. Department of Health and Human Services, or any government agency.
The Service does not provide legal, medical, billing, coding, compliance, tax, or financial advice, and nothing in the Service should be relied on as such. You are responsible for your own compliance with Medicare rules and all applicable laws, and you should consult qualified professionals for advice specific to your situation.
The Service, including its software, design, text, and other content (excluding public government data and Your Content), is owned by Provindex or its licensors and is protected by intellectual property laws. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business purposes. You may not copy, modify, distribute, or create derivative works from the Service except as expressly permitted. If you send us feedback or suggestions, you grant us a perpetual, royalty-free license to use them without restriction.
“Your Content” means the information you submit to the Service, such as your lists, monitored providers, notes, corrections, and communications. You retain ownership of Your Content. You grant us a non-exclusive, worldwide license to host, process, and use Your Content as needed to operate and provide the Service. You are responsible for Your Content and represent that you have the rights necessary to submit it and that it does not violate these Terms or any law.
The Service relies on third-party services — including Stripe for payments, third-party login providers for authentication, and an email provider for messaging. Your use of those services may be subject to their own terms and privacy policies, and we are not responsible for third-party services.
Our Privacy Policy describes how we handle information in connection with the Service and is incorporated into these Terms by reference.
THE SERVICE AND ALL CONTENT AND DATA ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, AND ANY WARRANTY THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, ERROR-FREE, OR THAT ANY DATA WILL BE ACCURATE, COMPLETE, OR CURRENT.
TO THE FULLEST EXTENT PERMITTED BY LAW, PROVINDEX AND ITS OFFICERS, EMPLOYEES, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR REJECTED, DENIED, OR DELAYED MEDICARE CLAIMS OR REIMBURSEMENT, ARISING OUT OF OR RELATED TO YOUR USE OF, OR INABILITY TO USE, THE SERVICE OR YOUR RELIANCE ON ANY DATA, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE LIABILITY, OR (B) ONE HUNDRED U.S. DOLLARS ($100). SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.
You agree to indemnify, defend, and hold harmless Provindex and its officers, employees, and agents from and against any claims, damages, liabilities, and expenses (including reasonable attorneys’ fees) arising out of or related to your use of the Service, Your Content, your violation of these Terms, or your violation of any law or the rights of any third party.
These Terms apply while you use the Service. You may stop using the Service and close your account at any time. We may suspend or terminate your access at any time, with or without notice, if we believe you have violated these Terms or to protect the Service or other users. Upon termination, your right to use the Service ends. Sections that by their nature should survive termination — including provisions on data accuracy, disclaimers, limitation of liability, indemnification, and dispute resolution — will survive.
Please read this section carefully — it affects your rights.
Informal resolution first. Before filing a claim, you agree to try to resolve the dispute informally by contacting us at support@provindex.com. If we cannot resolve it within 30 days, either party may begin arbitration.
Binding arbitration. Except as provided below, any dispute arising out of or relating to these Terms or the Service will be resolved by binding individual arbitration, rather than in court, administered by a recognized arbitration provider under its applicable rules. The arbitration will take place in the state of California, or another mutually agreed location, and judgment on the award may be entered in any court of competent jurisdiction.
Class-action waiver. You and Provindex agree that each may bring claims against the other only in your or its individual capacity, and not as a plaintiff or class member in any purported class, consolidated, or representative proceeding. The arbitrator may not consolidate more than one person’s claims.
Exceptions. Either party may bring an individual claim in small-claims court, and either party may seek injunctive or equitable relief in court to protect its intellectual property or to stop unauthorized use of the Service.
Opt-out. You may opt out of this arbitration agreement by emailing us at support@provindex.com within 30 days of first accepting these Terms; if you opt out, the “Governing law” and venue provisions below apply to disputes instead.
Governing law & venue. These Terms are governed by the laws of the state of California, without regard to its conflict-of-laws rules. To the extent a dispute is not subject to arbitration, you and Provindex consent to the exclusive jurisdiction of the state and federal courts located in California.
We may modify these Terms from time to time. When we do, we will update the “Last updated” date above and, for material changes, provide reasonable notice. Your continued use of the Service after the changes take effect constitutes acceptance of the updated Terms.
These Terms, together with our Privacy Policy and any order form, are the entire agreement between you and Provindex regarding the Service. If any provision is found unenforceable, the remaining provisions will remain in effect. Our failure to enforce a provision is not a waiver of it. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. We are not liable for delays or failures caused by events beyond our reasonable control. We may provide notices to you by email or through the Service.
Questions about these Terms? Contact us at support@provindex.com or by mail at Provindex LLC, 123 Example St, Suite 100, Your City, ST 00000.